Frequently Asked Questions

You Asked. We Answered.

We know that shopping for vehicle service contract coverage can be confusing. That’s why we’ve made it one of our top priorities to give you simple, straightforward information on a variety of subjects related to coverage and our plans. Additionally, answers to some of our most frequently asked questions appear below.


Questions

  1. Who is Fidelity Automotive Solutions?
  2. Can I really take my vehicle anywhere for repairs? 
  3. Do you offer payment plans? 
  4. Do I really need a vehicle service contract? 
  5. Why buy now? Especially if I still have a factory warranty. 
  6. What if I want to cancel my service contract? 
  7. Is my vehicle service contract transferable?

Answers

Who is Fidelity Automotive Solutions?

We are the preferred agent for several of the largest vehicle service plan administrators nationwide.

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Can I really take my vehicle anywhere for repairs?

As long as the repair facility is accredited, licensed, and is located in the United States or Canada, yes, you really can choose any dealer, national chain, or local mechanic to perform the repairs on your vehicle. This is a benefit unmatched by among almost all other vehicle service contract providers.

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Do you offer payment plans?

Because our top priority is always to make sure you and your vehicle are covered, we gladly offer a variety of payment plans so that you don’t have to wait for coverage. Our NO FEE payment plan allows you to put down as little as 10% of the plan’s total cost and then have your credit or debit card charged up to 18 equal monthly installments for the balance depending on the length of coverage you purchase.

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Do I really need a vehicle service contract?

Besides your home, your vehicle is one the top investments that you will make. The greater value you will receive in your investment is how long it will stay in top working condition. Vehicle service plans are designed to protect your investment by keeping your vehicle in great condition, without you having to incur a lot of unnecessary repair costs.

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Why buy now? Especially if I still have a factory warranty.

Just like your body and health insurance, the better shape your vehicle is in when you obtain a policy, the better your rates and pricing will be. It actually costs far less to protect your vehicle with a service plan than it does for an older vehicle that’s worn out. By buying today, you receive the best price for a service plan, while your vehicle’s at its finest.

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What if I want to cancel my service contract?

Although we’re certain you’ll enjoy your Fidelity Automotive Solutions service plan along with all its benefits. We are more than happy to offer a money-back guarantee if you are not satisfied with your plan. Most of our plans can be canceled within either 30 or 60 days for a full refund. After that time period, a pro-rated refund will be issued for the unused portion of your contract. Unlike some companies, our refunds are pro-rated based on the time of coverage, not from the in-service date of your vehicle.

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Is my vehicle service contract transferable?

Absolutely! For a modest transfer fee, you can pass your vehicle service contract plan onto the future owner of your vehicle should you decide to. This is a big selling point when you go to sell your vehicle having the new owner know that their vehicle is protected with a vehicle service plan.

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